This Privacy Policy ("Policy") describes how Vacay Mode LLC (doing business as "JR Grow", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit jrgrow.com, contact us, or use our services. By using our website or services, you agree to the practices described in this Policy.
1. Introduction
Vacay Mode LLC is a Wyoming limited liability company operating the JR Grow brand and platform. We provide done-for-you marketing systems for service contractors, including custom websites, missed-call SMS follow-up, automated review engines, and local SEO services.
We respect your privacy and are committed to handling your personal information transparently and securely. This Policy explains what we collect, why we collect it, how we use it, and the choices you have.
2. Information We Collect
2.1 Information You Provide Directly
When you interact with our website, book a call, or sign up for our services, we may collect:
- Identity data: first name, last name, business name
- Contact data: email address, phone number, mailing address
- Business data: trade type (roofing, plumbing, HVAC, etc.), service area, revenue range, current marketing tools
- Communication data: messages you send us via forms, email, SMS, or chat widget
- Payment data: billing information, processed securely by third-party payment providers (we do not store credit card numbers on our servers)
- Account data: credentials for accessing our platform (if applicable)
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information through cookies and similar technologies:
- Device & usage data: IP address, browser type, operating system, pages visited, time spent on pages, referring URL
- Analytics data: aggregated traffic patterns, conversion events, click behavior
- Cookies & identifiers: session identifiers, preference cookies, marketing pixels (see Section 5)
2.3 Information from Third Parties
We may receive information about you from third-party sources, including marketing partners, analytics providers, and publicly available business directories, in accordance with their respective privacy policies.
3. How We Use Your Information
We use your personal information to:
- Provide, operate, and improve our services and website
- Respond to your inquiries, schedule calls, and provide customer support
- Send transactional messages (booking confirmations, calendar links, appointment reminders, service updates) via email and SMS
- Process payments and manage subscriptions
- Personalize your experience and improve our offerings
- Comply with legal obligations and protect against fraud or abuse
- Communicate marketing or promotional content where you have opted in (you can unsubscribe at any time)
4. SMS & Text Messaging Disclosure
Important — Mobile Information Sharing Policy:
No mobile information (including phone numbers and SMS opt-in data) collected by JR Grow / Vacay Mode LLC will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support our services (such as customer service or SMS delivery infrastructure providers) is permitted strictly for the purpose of providing the services you requested. All other use cases — including marketing — exclude such sharing.
4.1 SMS Consent
By providing your phone number through our website forms, chat widget, or other opt-in channels, you expressly consent to receive transactional and service-related text messages from JR Grow. These messages may include:
- Booking confirmations and calendar links
- Zoom or meeting link delivery
- Appointment reminders
- Service updates and account notifications
- Follow-up communications related to your inquiry
4.2 Message Frequency
Message frequency varies based on your activity. You may receive between 1 and 10 messages per month, depending on your interactions with us.
4.3 Costs
Message and data rates may apply, depending on your mobile carrier and plan. JR Grow does not charge a fee for sending messages, but standard messaging fees from your carrier may apply.
4.4 Opt-Out
You may opt out of receiving text messages from JR Grow at any time by replying STOP to any message you receive from us. After replying STOP, you will receive a final confirmation message and no further texts will be sent (except as required to confirm the opt-out). To resume messages, reply START.
4.5 Help
For assistance with text messages, reply HELP to any message or contact us at info@jrgrow.com or by phone at (405) 896-7194.
4.6 Supported Carriers
Our SMS service is compatible with major US carriers, including AT&T, T-Mobile, Verizon, US Cellular, and others. Carriers are not liable for delayed or undelivered messages.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to operate the website, analyze usage, and improve user experience. Cookies are small files stored on your device that allow our website to remember your preferences and recognize repeat visitors.
You can control cookies through your browser settings. Disabling cookies may limit certain features of our website. We use the following categories:
- Essential cookies: required for the website to function (e.g., session management)
- Analytics cookies: help us understand how visitors use our site (e.g., Google Analytics)
- Marketing cookies: used to deliver relevant advertisements and measure campaign performance (only with your consent where required by law)
6. Data Sharing & Disclosure
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service providers: with trusted third-party vendors who provide services on our behalf (e.g., hosting, email delivery, SMS infrastructure, payment processing, CRM platforms). These vendors are contractually obligated to protect your information and use it only as instructed.
- Legal compliance: when required to comply with applicable law, regulation, legal process, or governmental request.
- Protection of rights: to enforce our agreements, protect against fraud, abuse, or violations of our Terms of Service.
- Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business, with appropriate notice to you.
- With your consent: with parties you authorize.
7. Third-Party Services We Use
To deliver our services, we rely on the following types of third-party platforms. Each operates under its own privacy policy:
- GoHighLevel (LeadConnector): CRM, automation, and SMS/calling infrastructure
- Stripe: payment processing (we do not store full card numbers on our systems)
- Microsoft 365: email hosting and business communication
- Zoom: video conferencing for booked calls
- Vercel: website hosting
- Google Workspace / Analytics: productivity and traffic analytics (where applicable)
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, including providing services, complying with legal obligations, resolving disputes, and enforcing our agreements. Specific retention periods include:
- Lead and inquiry data: up to 24 months from last interaction
- Active customer data: for the duration of the service relationship and 7 years thereafter for tax and accounting purposes
- Marketing opt-in data: until you unsubscribe or request deletion
- SMS opt-in records: indefinitely, as required for compliance evidence under TCPA
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you
- Correction: request correction of inaccurate or incomplete information
- Deletion: request that we delete your personal information, subject to legal exceptions
- Restriction: request that we limit the processing of your information
- Objection: object to processing based on legitimate interest, including direct marketing
- Portability: request a copy of your data in a structured, machine-readable format
- Opt-out of marketing: unsubscribe from marketing emails or SMS at any time
To exercise any of these rights, contact us at info@jrgrow.com. We will respond within 30 days. We may need to verify your identity before fulfilling your request.
10. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information (with exceptions)
- Right to correct inaccurate personal information
- Right to opt out of the sale or sharing of personal information (we do not sell personal information)
- Right to limit the use of sensitive personal information
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at info@jrgrow.com with "California Privacy Request" in the subject line.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at info@jrgrow.com and we will take steps to delete that information.
12. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), access controls, secure data storage with reputable providers, and regular security reviews.
However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we take security seriously and will notify affected users in the event of a data breach as required by applicable law.
13. International Users
JR Grow is based in the United States. If you access our services from outside the United States, your information will be transferred to, stored in, and processed in the United States. By using our services, you consent to such transfer and processing. We comply with applicable data protection laws when transferring data internationally.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Material changes will be communicated by updating the policy on this page and, where appropriate, by direct notice (email or SMS).
Your continued use of our website or services after changes constitutes acceptance of the revised Policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Company: Vacay Mode LLC (dba JR Grow)
- Email: info@jrgrow.com
- Phone: (405) 896-7194
- Mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
By using the JR Grow website or any of our services, you acknowledge that you have read and understood this Privacy Policy.